Keyword View in UFT Appears Scrunched or Not Readable

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Applies To:

• UFT One 2023 (and potentially other versions)

Issue:

When launching UFT One, the Keyword View may appear scrunched, compressed, or unreadable. This issue typically occurs on high-resolution displays (e.g., 3840×2400) when using custom display scaling (such as 250%). The problem may persist across both laptop and external monitors.

Cause:

The issue is related to Windows display scaling and resolution compatibility.

1. UFT may not render correctly when running with very high resolutions combined with high DPI scaling (greater than 100%).
2. Certain aspect ratios (such as 16:10 at 3840×2400) can further exaggerate the rendering issue.

When launching UFT One, the Keyword View may appear scrunched, compressed, or unreadable. This issue typically occurs on high-resolution displays (e.g., 3840×2400) when using custom display scaling (such as 250%). The problem may persist across both laptop and external monitors.

Steps:

Adjust Display Settings

1. Close UFT.
2. Open Windows Display Settings.
3. Set Scale and Layout → Change the size of text, apps, and other items to 100%.
4. Set Display resolution to a standard 16:9 ratio (e.g., 3840×2160).
5. Save and restart your system.

Relaunch UFT

1. Launch UFT while the scale is set to 100%.
2. Load the Keyword View to confirm that it renders correctly.

Optional Workaround for Readability

1. After confirming that Keyword View works at 100%, you can switch back to a higher scaling factor (e.g., 250%) for readability.
2. Note: You may need to relaunch UFT after changing scaling settings.

Additional Info:

1. Running UFT at high DPI scaling (above 100%) may cause issues in certain views and with some objects in Web/Windows applications.
2. For best compatibility, use 100% scaling when working with UFT.
3. If you must use higher scaling for readability, apply the workaround of launching UFT at 100% first, then switching back.

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