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Applies to:
- LoadRunner Enterprise (All Versions with LDAP authentication enabled)
Issue:
When LDAP authentication is disabled in LoadRunner Enterprise, the login process reverts to native authentication. If the default pc_siteadmin account credentials are not available, access to the Admin UI cannot be established.
Cause:
- The auth_type value in the CONFIGURATION_VALUES table was changed from 1 (LDAP) to 0 (native authentication).
- The default pc_siteadmin password, created during installation, was not recorded or is unknown.
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Since LRE does not support password decryption for this account, login using the native admin user becomes impossible.
Steps:
1. Back up the lre_siteadmin_db before making any changes.
2. Open the database management tool and go to:
lre_siteadmin_db → CONFIGURATION_VALUES
3. Locate the auth_type field.
4. Change the value of auth_type back to 1 to re-enable LDAP authentication.
5. Confirm the LDAP server is active and reachable.
6. Log in again with LDAP-based credentials.
7. Verify that administrative functions are accessible.
Please Note:
1. Keep a secure record of the pc_siteadmin password created during installation.
2. Avoid disabling LDAP unless the native SiteAdmin credentials are available.
3. Always back up the database before modifying authentication settings.
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