Applies to:
QC 11
Issue:
We have a project that became in unusable in our Production environment. The error message we receive is below in the log.
Steps:
Before doing the bellow, please make sure that you have a backup of the project (upgraded or on the old version, so if anything goes wrong you can just upgrade a backup of the project for example). If you do not have a backup, please make one.
Please try the following:
Login to Site administration, expand the problematic project and select the EXTENSIONS Table. If there are records in the table you will need to delete them. Execute the following query:
DELETE FROM EXTENSIONS where EX_VERSION = 10
Where 10 is the record in the EX_VERSION cell. Delete all the EX_VERSIONs form the table.
After that try to login to the project again.
Note that we do not support DB altering that is why it is always good to have a backup of the project.
Additional Info:
Logs:
Failed to Connect Project;
Failed to connect user 'dchampio' to project Enterprise_Rel_1_3 in domain ENTERPRISE;
'STANDARD' extension is not installed in the server. Please contact your Site Administrator.;
Stack Trace:
com.mercury.optane.core.CTdException: 'STANDARD' extension is not installed in the server. Please contact your Site Administrator.
at com.mercury.td.tdserver.api.logics.CQcExtensionsLogic.verifyProjectExtensionsInstalled(CQcExtensionsLogic.java:184)
at com.mercury.td.tdserver.api.logics.CConnectionLogic.connectProject(CConnectionLogic.java:215)
wrapped in com.mercury.optane.core.CTdException: Failed to connect user 'dchampio' to project Enterprise_Rel_1_3 in domain ENTERPRISE
at com.mercury.td.tdserver.api.logics.CConnectionLogic.connectProject(CConnectionLogic.java:247)
at com.mercury.td.tdserver.requests.ConnectProject.execute(ConnectProject.java:34)
at com.mercury.optane.core.web.RequestsDispatcher.execute(RequestsDispatcher.java:91)
wrapped in com.mercury.optane.core.CTdException: Failed to Connect Project
at com.mercury.optane.core.web.RequestsDispatcher.execute(RequestsDispatcher.java:98)
at com.mercury.td.web.CAbsServlet.executeFunction(CAbsServlet.java:449)
at com.mercury.td.web.CAbsServlet.processRequest(CAbsServlet.java:441)
at com.mercury.td.web.CTdServlet.processRequest(CTdServlet.java:169)
at com.mercury.td.web.CAbsServlet.doPost(CAbsServlet.java:337)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.hp.qc.core.utils.gzipfilter.GZIPFilter.doFilter(GZIPFilter.java:30)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39)
at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:153)
at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:59)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogValve.java:481)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:744)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)
at java.lang.Thread.run(Thread.java:595)
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