Applies to:
BSM 9.25
SiteScope 11.24
Issue:
The SiteScope server (11.24) isn’t syncing topology to BSM (9.25).
The SiteScope server doesn’t show up in the System Monitors but other SiS servers do.
Soft/hard sync were completed as well as deleting the c:\sitescope\discovery\hsqldb files and restarting SiteScope.
There are also sync errors in the BAC integration log.
The impact is; unable to create models/views using CIs from this SiteScope server.
Steps:
Performing the following steps should resolve the issue.
1. Copy the all the .bin files that are located in C:\Sitescope\cache\topologyresultsdata\merged to a temp directory and then delete the originals.
2. Test and see if the topology issue is resolved.
Additional Info:
In the scenario above, we did not want to lose any historical data so we performed the above steps to resolve this issue.
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