BSM or APM Authentication Management page cannot be displayed

Applies to:
BSM 9.XX or APM 9.3X


When Opening Authentication Management under Platform Administration you receive one of the below error depending on the browser used:

Internet Explorer: "Page cannot be displayed"
FireFox: "Server Not found"
Chrome: The webpage at <GWS or Load balancer URL>/topaz/app/usermanagement/general/AuthenticationStrategyWizard.jsp?> might be temporarily down or it may have moved permanently to a new web address.


  1. Make a backup of the setting_parameters table or of the Management DB schema.
  2. In the setting_parameters table in the Management db schema
    select * where SP_CONTEXT = “LDAPIntegration”
  3. Delete all found records from the table, and restart BSM
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