BSM or APM Authentication Management page cannot be displayed

Applies to:
BSM 9.XX or APM 9.3X

Issue:

When Opening Authentication Management under Platform Administration you receive one of the below error depending on the browser used:

Internet Explorer: "Page cannot be displayed"
FireFox: "Server Not found"
Chrome: The webpage at <GWS or Load balancer URL>/topaz/app/usermanagement/general/AuthenticationStrategyWizard.jsp?> might be temporarily down or it may have moved permanently to a new web address.

Steps:

1. Make a backup of the setting_parameters table or of the Management DB schema.
2. In the setting_parameters table in the Management db schema
   select * where SP_CONTEXT = “LDAPIntegration”
3. Delete all found records from the table, and restart BSM